Frequently Asked Questions

What Information Do I Need To Make A Booking?

  • The pick-up date, and time
  • The return date and time
  • Your personal contact details
  • A valid credit card to be used for the rental
  • Please note that if you need a car at very short notice we may need to check the availability first.

Do I Need To Pay A Deposit On My Reservation ?

Yes we charge a deposit at the time of reservation.

You will pay with a credit card when you book online. Remember that although your deposit has been paid, the main driver will still be required to have a credit card in their name on collection in order to pick up the car.

Please note that if your credit card has a PIN number, you will need the PIN number on collection.

Is A Credit Card Required To Book A Vehicle ?

Yes, you will be asked to enter a valid credit card number at the time of booking.

We then validate the card number entered.

I Do Not Have A Credit Card. Is It Possible To Rent A Car ?

In general you must have a credit card to rent a car. However, in certain cases a debit card may be accepted but always with prior authorisation. If you do not have a credit card, please contact us to offer you a solution.

Can I Pay For My Rental Using Cash ?

Yes, you can pay for your car hire using cash at the start of the rental upon a car delivery. However, you must present a credit card at pick-up. It is required to cover the contractual obligations and the Insurance Excess as covered in the Vehicle Rental Agreement. If you do not have a credit card but you do have a Visa or MasterCard debit card you can hire a car but you will need to reduce your insurance liability.

Can I Pay With The Credit Card Of A Person Who Is Not Present When I Collect The Car ?

No. The person paying for the vehicle must be a named driver on the contract and must be present in the local office when the vehicle is collected.

Do I Have To Leave A Deposit ?

If your booking has insurance with an excess, we will require this quantity (on your credit card) as a guarantee. If you prefer not to leave a deposit, you can get additional insurance coverage on collection of the car.

How Do I Know If My Booking Is Confirmed ?

You will receive a confirmation e-mail.

I Don’t Know My Flight Number. What Can I Do ?

If you don’t know your flight number, you can put TBA instead of a flight number and your valid mobile phone number. Please note that your flight number is especially important if you arrive late at night.

How Can I Cancel Or Modify My Booking ?

You can see the cancellation and amendment policy in the terms and conditions.

What Do I Need To Bring With Me When I Rent A Vehicle ?

You need bring your current driver licence (in English translation if applicable), your original passport or ID card and your valid credit card. If you have an International Driving licence you must also carry your current and valid driver licence.

Do I Need An International Driving Licence ?

An international driving licence or an official translation according to the requirements of the Greek law is additionally required if the driving licence is not written in Latin or Cyrillic characters.

Can I Collect A Car Out Of Office Hours ?

Out of hours collections are possible but are on request. Please note that there is a charge supplement for this service. You’ll find all the information on your rental voucher.

Where Do I Get The Car At The Airport ?

You will find all the information for your collect car in the confirmation email sent to you when you book.

Is It Possible To Pick Up The Car At The Hotel ?

Yes we do offer hotel deliveries. It’s important that you give us the name of a hotel when booking so our staff will meet with you there.

What Happens If I Delay To Collect My Car Than The Time On My Voucher ?

If your flight is delayed or you believe you will arrive to our office later than booked, you must inform us by email or telephone call, so that we keep the rental vehicle for you. Ιf we are not informed of the delay, the rental vehicle may become unavailable and there will be no refund of the amount paid.

Are There Additional Charges For Returning A Car Late ?

An unauthorised late return is subject to a surcharge. You will find such information in your rental contract. Please contact us if you wish to prolong your rental.

How Can I Extend My Booking Once I Have Picked Up The Car ?

Rental extensions are subject to availability. During high season we cannot always guarantee confirmation of the extension, but we will do our best to accommodate your request. Where the station agrees to the extension, the rental will be charged at the prevailing rate which may be higher or lower than the original booking rate. If you wish to prolong the rental period of vehicle, you must notify the local office in writing at least 24 hours before the end of the period to receive the respective written approval. You will need to visit one of our offices to sign the contract extension.

Can I Return My Car Earlier? Will I Receive A Refund ?

Should you decide to return the vehicle prior to the expiry of the hire term, there will no refund of the amount paid.

Can I Choose The Model Of The Vehicle ?

Reservations are confirmed for a group and not a particular model unless specified otherwise. The vehicle shown on any documentation is for guidance only and may be substituted with an alternative, similar or upgraded vehicle at our discretion.

I Need To Reserve A Child Seat/Booster. How And When Do I Book One ?

The easiest way is to add it to your booking during the booking process, informing us of the age of the baby/child. If you forgot to book it during the booking process, please contact us and we will amend your booking.

Can I Take The Rental Vehicle From One Island To Another ?

Ferry use is not allowed without permission. If you wish to use a ferry boat, please let us know at the time of pickup. Customers should inform the local office about the island they intend to visit. Use of ferry without notice is forbidden; it is considered as negligence that voids the insurance and the renter must pay a penalty of 300.00 EUR.
Please note that damages while ferrying the vehicle are not covered by any insurance and the customer is responsible for the full cost of the repair.

Who Can Drive The Rental Vehicle ?

Only authorized drivers written on the hire contract are allowed to drive the car.

How Can I Change The Insurance Coverage I Have Selected On My Reservation ?

If you wish to change the insurance coverage you can contact us and we will help you select the appropriate insurance option. You can also upgrade it at the car pick-up time. We strongly recommend that all renters take the No excess insurance cover (Super CDW).

Can I Smoke In A Rental Vehicle ?

Smoking is strictly prohibited inside the vehicle. In case of smoking inside the vehicle the renter will be changed a full cleaning of it at minimum 150.00 EUR.

Can I Take A Rental Vehicle Off-Road ?

The rental vehicle must not be operated off-road, on any beach or driven on bush tracks. ALL vehicles (including 4WD vehicles) are prohibited from driving off-road (and on 4WD tracks).

What Should I Do If The Car Has A Breakdown ?

We provide our Road Assistance Service for any vehicle breakdowns. In case of a breakdown please call us, providing your registration plate number and directions to help us locate you.

Please note that this service is FREE for MECHANICAL breakdowns only. All other call outs will be subject to the relevant charges, e.g. lost or locked keys in the car, running out of fuel, refilling the vehicle with incorrect fuel (i.e. putting diesel instead of petrol), damage to wheels and/or tyres, a flat battery due to the ignition or lights being left on, a breakdown as a result of damage caused in an accident, including salvage etc.

What Method Do You Use To Collect Personal Information ?

We do not rent or sell any of the personal information you provide us. We do not collect personal information other than the information you provide when making a booking (such as your name, address, phone number or email address).